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Can you set up an integration with Salesforce?
Can you set up an integration with Salesforce?
Yes, we can set up an integration with Salesforce to sync your accounts and contacts into Zendesk. Additionally, we will assist you in mapping essential account and contact details into Zendesk, allowing your agents to access this information seamlessly without switching between systems.
Are you able to send notifications to our VIP Slack channel?
Are you able to send notifications to our VIP Slack channel?
Yes! We can create custom messages with relevant ticket, contact, and organization data for your Slack channels, enabling your teams to act swiftly on important tickets.
Can you help us sync our agent data from Workday?
Can you help us sync our agent data from Workday?
Yes, absolutely. We can help you configure an integration to sync essential agent and user data from Workday into Zendesk. This ensures your user profiles are always up-to-date, which is crucial for accurate reporting and efficient workflows.
Is Jira able to be integrated with Zendesk?
Is Jira able to be integrated with Zendesk?
Absolutely! We have successfully integrated Jira with several of our clients’ Zendesk instances. This connection enables their agents to maintain a close relationship with the development teams, facilitating the easy sharing of bug updates with clients. As a result, agents can stay in constant contact with engineering teams, ensuring smoother communication and collaboration.
Where are you located?
Where are you located?
JBAM Inc. is headquartered in the United States, but we provide support and services to clients around the world. Our goal is to assist users globally, regardless of their location.
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